Our Guarantee & Warranty - CleanRun Air Duct Cleaning Katy

The CleanRun Air Duct Cleaning Katy Guarantee

We stand behind every duct run we clean, every dryer vent we clear, and every seal we make in Katy. Since 2013, we’ve finished 52,000 jobs with one rule: the work isn’t done until it’s done right. That isn’t a slogan on a van. It’s Haven Standard Clause 1, written into every price sheet we hand you before a single panel comes off your HVAC system. Our 365-Day Done Right Promise means if something we touched isn’t performing the way we said it would, we come back and make it right. No manager approval, no runaround, no “that’s normal.” A written guarantee, signed by the technician who was in your home.

Call (346) 666-7165

Katy homeowners deal with Gulf Coast humidity pushing mold spores through ductwork, pollen loads that clog returns in Cinco Ranch, and the fine caliche dust that settles in older duct runs near Old Katy. We’ve seen it. We’ve photographed it. And we’ve built our guarantee around what actually fails here, not generic language copied from a national template.

What’s Covered

• Workmanship on every duct run, register, and plenum. If a connection we sealed develops a leak, a register we reinstalled sits loose, or a duct run we cleaned shows debris we missed, we return and correct it at no charge under our 365-Day Done Right Promise.
• Parts and equipment we handle or install. We use professional-grade tools from Rotobrush, Nikro, Abatement Technologies, Honeywell, Aprilaire, and Guardsman. If a component we supplied fails due to installation or handling, we replace it and cover the labor to reinstall.
• Cleanup and home protection during service. Our crews wear uniforms, arrive in marked vehicles, and lay protection before pulling equipment through your door. If we track debris, scuff a wall, or leave a work area anything less than how we found it, we return to restore it.
• On-time arrival with verified crew identification. Haven Standard Clause 3: Verified Crews means you get the technician’s name before arrival, and that technician matches the background-checked profile we sent. If we miss a scheduled window without prior notice, we apply a credit to your job.
• Honest, written pricing with no post-work surprises. The price on your signed scope sheet is the price you pay. If we discover additional work is needed mid-job, we stop, explain what the camera showed, and get your written approval before continuing. No exceptions.

Our Satisfaction Promise

If you’re not satisfied, we don’t want your money. Here’s how that actually works.

Call us within 365 days of service. We’ll pull your job record, including the Documented Photo Record our technician delivered, and review what was agreed to in writing. If the work falls short of that scope, we schedule a return visit at no charge. A different technician may come, but the standard doesn’t change. They’ll re-inspect every duct run with a camera, identify where the original work missed the mark, and correct it. If we can’t make it right, we refund the applicable portion of your payment. No escalation to a manager, no “let us check with the office.” The 365-Day Done Right Promise is printed on your invoice and binding on us.

We’ve honored this twice in the last year in Katy. One job in Seven Meadows had a return register that wasn’t fully secured after cleaning. The homeowner called on day 203. We were back the next morning, found the loose connection, resealed it, and added an extra return inspection at no charge. Another call came from a home near Morton Ranch where a dryer vent reconnection had a slight gap. Day 87. Fixed same day. Both customers kept their photo records. Both saw exactly where the original work stopped and the correction started.

The guarantee only works because we document everything. Before-and-after photos of every duct run aren’t marketing fluff. They’re the evidence that lets us settle a dispute in five minutes instead of five days. You get them. We keep them. If there’s a question, we both look at the same image.

Before

After

Licensed & Insured Backing

A guarantee on paper is only as solid as the business standing behind it. CleanRun Air Duct Cleaning Katy is state-licensed and carries full insurance and bonding. That means if a technician is injured in your home, our coverage responds, not your homeowner’s policy. If we damage a ceiling accessing a plenum, our general liability covers repair. If an employee acts outside our standards, our bond provides recourse.

We’ve operated in Katy since 2013 under these protections. Licensing isn’t decorative. It means we’ve met Texas requirements for HVAC-related work, maintain continuing education, and carry the coverage levels the state demands. Insurance isn’t a footnote. It’s what lets us hire background-checked technicians, put them in your home with professional equipment, and still sleep at night.

Tomas Reyes, Owner, publishes our license status openly because it’s part of the guarantee. You can verify it. You can ask for our certificate of insurance. We don’t bury credentials in fine print or expect trust without evidence. The H.A.V.E.N. Standard was built on this: Haven Standard Clause 2, Transparent Credentials. What we claim, we prove.

What Our Guarantee Doesn’t Cover

We’re specific about this too. The 365-Day Done Right Promise covers workmanship and materials we supplied. It doesn’t cover:

• New damage to ducts from settling, pests, or remodeling after our service date
• Pre-existing conditions we documented and excluded from your written scope
• Filter replacements or maintenance you perform between our visits
• Issues caused by modifications another contractor made after we left

We note these exclusions on your signed scope sheet so there’s no confusion. Transparency isn’t a risk. It’s how we’ve kept our dispute rate below one percent across 52,000 jobs.

How to Start a Guarantee Claim

Call (346) 666-7165. A live person answers, 24/7. Give them your service date and address. We’ll pull your Documented Photo Record and written scope within minutes. If the issue is straightforward, we schedule correction. If it needs review, Tomas Reyes or a senior technician calls back within four business hours. No ticketing system, no “someone will reach out.” A named person, accountable for the answer.

Or bring us a competitor’s written estimate for a Free Second Opinion. We’ll put our number next to theirs, line item by line item, and explain where the scope differs. No charge, no obligation. If you choose us, the same guarantee applies.

Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning Katy, serving Katy since 2013.